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Administrative Associate II (Medical Office Assistant)

Position Details

Position Information

Announcement Number STAFF - VA - 17298
For questions regarding this position, please contact:

Robin Kuntzelman,, (406) 994-3199

Classification Title Admin Assoc II
Working Title Administrative Associate II (Medical Office Assistant)
Brief Position Overview

Perform routine and unusual, or less common, clerical and administrative functions such as creating or editing correspondence, overseeing multiple work schedules, organizing and maintaining paper and electronic files, reconciling bills, running and formatting reports, and providing more complex information to internal and external customers. May include some student advising and providing administrative support to faculty members. May include website updates and maintenance.

Position Number 4N1166
Department Student Health Services
Division Division of Student Success
Appointment Type Classified
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation MPEA
FTE 1.0
Benefits Eligible Eligible
Salary $11.81 per hour.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details

General Statement

Support the functions of appointment scheduling, electronic medical record management, immunization compliance, cashiering, customer service.

Duties and Responsibilities
  • Follow Front Office policies and procedures regarding medical records, patient scheduling, maintaining the computerized appointment system, cashier duties, and other related responsibilities as required.
  • Facilitate communication between patients and clinical staff.
  • Maintain confidentiality of medical information.
  • Ensure compliance with University policies and state laws regarding immunization requirements.
Required Qualifications – Experience, Education, Knowledge & Skills
  1. Progressively responsible administrative work experience with an emphasis on customer service in a main office setting or an equivalent combination of relevant education and/or experience
  2. Demonstrated excellent communication skills and competence providing accurate and appropriate responses to questions and inquiries in person, over the phone, and through written correspondence while performing detailed work with a high a level of accuracy.
  3. Demonstrated competence maintaining and communicating confidential and sensitive information tactfully and professionally.
  4. Demonstrated competence using personal computers for performing data entry while also organizing and prioritizing multiple workloads, meeting deadlines, and exercising adaptability to changing priorities while maintaining a positive, effective, and professional approach.
  5. Demonstrated competence accurately following instructions, policies, and procedures.
Preferred Qualifications – Experience, Education, Knowledge & Skills
  1. Demonstrated ability processing cash, credit and other transactions, and reconciling daily receipts.
  2. Knowledge of medical ethics regarding confidentiality and legal protocols.
  3. Experience working in a medical office.
  4. Experience working with electronic medical records.
The Successful Candidate Will
  • Demonstrated ability processing cash, credit and other transactions, and reconciling daily receipts.
  • Knowledge of medical ethics regarding confidentiality and legal protocols.
  • Experience working in a medical office.
  • Experience working with electronic medical records.
Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1
Desired Start Date At the conclusion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:

Screening of applications will begin on July 12, 2017, and continue until an adequate pool is established.

Special Instructions
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).