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Telecommunications and Network Analyst

Position Details

Position Information

Announcement Number STAFF - VA - 18012
For questions regarding this position, please contact:

Dorie Seymour, 406-994-7466,

Classification Title Net Sys/Comm Analyst II
Working Title Telecommunications and Network Analyst
Brief Position Overview

This position is an integral part of Montana State University’s Network Services team. As one of the technical network analysts this position has primary responsibility for telephony services. Responsibilities include installation, integration, administration, and day to day support of the MSU telephony and data network systems. This includes on-going support for the existing legacy Avaya PBX and Aura Messaging system as well as assisting in the design and planning for future IP-based telephony and unified communication services.

Position Number 4M0693, 4M0658
Department University Information Technology
Division President's Office
Appointment Type Classified
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation Exempt from Collective Bargaining
Benefits Eligible Eligible
Salary $17.88- $33.00 per hour, current MUS applicants’ rate of pay will be determined by the staff compensation plan. For questions contact
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details

General Statement

In support of the Montana State University mission, University Information Technology promotes, develops, delivers, and facilitates the use of information technology services and resources.

Duties and Responsibilities
  • Provide customer service to a wide range of constituents with varying knowledge levels by troubleshooting, analyzing, diagnosing, and resolving complex user technical problems.
  • Support and administrate the MSU telephony system in its current and future technology.
  • Assist in development of road-maps, strategic plans and the individual project plans required to meet the goals of the University and Information Technology.
  • Provide technical leadership of projects when assigned.
  • Along with Networking Services team members, provide support as needed for projects, critical system outages, or system maintenance during maintenance windows, during both regular and non-business hours.
Required Qualifications – Experience, Education, Knowledge & Skills
  1. Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, or other related field, or an equivalent combination of education and applicable experience.
  2. Demonstrated experience in an enterprise environment supporting either an enterprise network or telephony system (or both).
  3. Demonstrated experience in Cisco networking, Avaya telephony, VOIP, Unified Communications or combination of these in an enterprise setting.
  4. Demonstrated experience in being technical lead on projects, working independently on enterprise systems, assisting in enterprise and project planning.
Preferred Qualifications – Experience, Education, Knowledge & Skills
  1. Demonstrated experience in IT serving a mid- to large-sized organization in multiple IT specializations.
  2. Demonstrated experience in an enterprise environment deploying network equipment all of the Cisco networking layers.
  3. Demonstrated experience in leading telephony or networking projects at the enterprise level.
  4. Demonstrated experience in an enterprise environment, deploying either legacy telephony infrastructure (POTS/analog) or modern telephony infrastructure (VOIP, Unified Communications).
The Successful Candidate Will
  • Work effectively and cooperate with all university IT staff in a team oriented and collaborative environment.
  • Follow detailed procedures and document steps in detail.
  • Help to update and develop written system documentation and procedures in the telephony and networking areas.
  • Assist in the merging of the UIT network and telephony areas.
  • Technically lead the next generation of telephony/unified communications at MSU.
  • Represent the department and university to others in a professional and courteous manner.
  • Possess the ability to work a flexible schedule to facilitate the critical work of the University IT mission.
Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive state of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

  • Must have a valid driver’s license, or be able to attain one within the first 6 months of hire, and a clean driving record.
  • Must be able to occasionally move items weighing up to 70lbs. with or without reasonable accommodations.
This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 2
Desired Start Date At the conclusion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:

Screening of applications will begin on August 10, 2017; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter addressing Each of the Required and Preferred Qualifications
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).