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Support Team Manager

Position Details

Position Information

Announcement Number STAFF - VA - 18055
For questions regarding this position, please contact:

Marianne Brough

Classification Title Admin Assoc IV
Working Title Support Team Manager
Brief Position Overview

Join our high-energy team supporting students in the Office of Student Engagement.

Position Number 4M1248
Department Associated Students of Montana State University (ASMSU)
Division Division of Student Success
Appointment Type Classified
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation Exempt from Collective Bargaining
Benefits Eligible Eligible
Salary $14.05-14.50 per hour, commensurate with experience, education, and qualifications.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details

General Statement

The Office of Student Engagement fosters meaningful engagement opportunities that challenge, support, and empower students to be leaders on campus, in the community, and beyond.

The Office of Student Engagement (OSE) is your HUB for involvement, leadership, events, programs and volunteer opportunities on and off campus. We are home to ASMSU, the student body government, who create real change on campus. OSE also supports the 250+ student organizations at MSU in addition to hosting great concerts, traditions, and events on campus throughout the school year. We also provide and connect students to meaningful community engagement opportunities. Whatever their passion, skills or interests, OSE is here to help students connected and engaged!

The Administrative Associate IV reports directly to the Director of the Office of Student Engagement and supports the student government association by performing a variety of high level of administrative, technical and bookkeeping/fiscal support as well as providing service excellence.

The person in this position is responsible for coordination of front office operations by orienting, leading and training students and provides seamless coverage and back-up of the day-to-day tasks and situations in the absence of other front office administrative staff. Because this position is highly visible and people-oriented, the person in this position must possess the skills to tactfully and diplomatically respond to a variety of clientele both internal and external to the Office of Student Engagement.

Duties and Responsibilities
  • Coordinate the daily operations of several busy offices:*
  • Support students, staff, and faculty in providing ASMSU and OSE services and special events
  • Provide excellent customer service
  • Manage office computers, supplies, and materials

Provide fiscal records support:

  • Assist with reconciling transactions
  • Prepare reports and documentation
  • Monitor expenses and spending requests

Offer professional administrative support:

  • Manage data entry, updates, and reporting
  • Assist with website maintenance, calendars, and outreach materials
  • Coordinate logistics for special events, travel arrangements, etc.
  • May serve on committees or attend committee meetings as a representative of ASMSU, OSE, or other Division of Student Service units as required.
Required Qualifications – Experience, Education, Knowledge & Skills
  1. Two years of post-secondary education
  2. Progressively responsible administrative/office management experience with an emphasis on fiscal management and customer service
  3. Demonstrated experience of accounting and budgeting principles, practices, and techniques including accounts payable and receivable.
  4. Demonstrated experience using personal computers and various software such as word processing, spreadsheets, database, presentation, email and internet. Microsoft Office software preferred (please list equipment and software used).
Preferred Qualifications – Experience, Education, Knowledge & Skills
  1. Demonstrated experience in supervision and providing guidance and training to students
  2. Knowledge of MSU procedures and policies or previous experience working in a higher education setting.
  3. Experience working with student organizations and facilitating campus and community events
  4. Knowledge of or ability to learn University systems including Banner, P-card & CAT Books.
The Successful Candidate Will
  • Demonstrated experience organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability to changing priorities while maintaining a positive, effective, and professional attitude.
  • Demonstrated experience maintaining, processing, and verifying detailed information with a high degree of accuracy and close attention to detail.
  • Knowledge of financial calculations and formulas, financial software, and strong math skills.
  • Ability to provide strong leadership in customer service and work ethic for all other employees and in all dealings with both external and internal customers.
  • Demonstrated ability to model professional behavior and collaborate with diverse programs and stakeholders and multiple offices.
  • Demonstrated ability to establish and maintain effective working relationships with multiple offices, co-workers, students, and the public in a team-oriented environment.
  • Demonstrated excellent verbal and written communication skills, in person and by telephone. Ability to maintain and/or learn to maintain a CMS website content.
  • Strong problem recognition and resolution skills.
  • Ability to exercise initiative and good judgment. Use intellectual analysis, and evaluation in solving complex operating problems and in interpreting and applying policies and procedures.
  • Ability to consider, work effectively, and respect diverse and alternative perspectives of staff and students.
  • Maintain confidentiality of records and information.
  • Represent the ASMSU, OSE, other Student Service units and MSU to others in a professional and courteous manner.
Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? Yes

Posting Detail Information

Number of Vacancies 1
Desired Start Date At the conclusion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:

Screening of applications will begin on September 12, 2017; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).